Payfirma not currently processing some payments

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Sep 14, 2020 - 14:21 PDT

Monitoring

Payfirma payments appear to be processing normally now. We're going to keep an eye on it for the next little while just to make sure.

Posted Sep 14, 2020 - 14:02 PDT

Update

We're continuing to see some Payfirma payments fail, and are in touch with the Payfirma team on a resolution.

Clinics using Jane Payments through Stripe are unaffected.

Posted Sep 14, 2020 - 13:38 PDT

Update

We're continuing to see some Payfirma payments fail, and are in touch with the Payfirma team on a resolution.

Clinics using Jane Payments through Stripe are unaffected.

Posted Sep 14, 2020 - 13:20 PDT

Investigating

We’re currently working with the Payfirma team to resolve payment challenges. Clinics using Jane Payments through Stripe are unaffected.

Posted Sep 14, 2020 - 13:01 PDT

This incident affected: Web App - Canada and Web App - US West.