Some Jane customers might be receiving a "This website is under heavy load" message

Incident Report for Jane

Resolved

This incident has been resolved.

Posted Jul 24, 2018 - 12:15 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 24, 2018 - 11:41 PDT

Monitoring

Our team has made some adjustments and Jane should start to respond properly again within a few minutes. Things might be a bit slow for the next few minutes while Jane processes through a bit of a backlog of requests.

Posted Jul 24, 2018 - 11:40 PDT

Investigating

Our team is investigating why Jane is showing this message to some customers.

Posted Jul 24, 2018 - 11:38 PDT