TELUS eClaims submissions are currently not going through

Incident Report for Jane

Resolved

This incident has been resolved.
Posted May 11, 2021 - 18:31 PDT

Monitoring

A fix has been implemented by TELUS. We will continue to monitor the eClaims integration for any further issues.
Posted May 11, 2021 - 18:22 PDT

Update

The TELUS team is continuing to work on a resolution as quickly as possible. We'll update this incident when more information is available.
Posted May 11, 2021 - 18:07 PDT

Investigating

Submissions to TELUS eClaims in Jane and directly through the portal are currently experiencing some trouble. Their team is aware of the issue and is working on a resolution as swiftly as possible. We’ll update this incident when more information is available.
Posted May 11, 2021 - 14:58 PDT
This incident affected: Web App - Canada.
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